Most people don't know this, but as a premier internet service provider for the last decade, we'll let you in on a little secret– customer service is your biggest friend. Many ISPs offer 24/7 customer service and support, but very few businesses take advantage of this– instead leaving the dirty work of internet problems to the IT team. Leveraging your ISP's customer service platform to get your questions answered, free services rendered, and any problems rectified can be the smartest use of the monthly fee you're already paying for internet service! Here are the best ways to make the most out of the customer service provided to your company.
Read the fine print before you start service.
Just like with most things in life, the fine print can tell you a lot. Before you sign your shiny new ISP contract, read through the details to see exactly what you get with the service and installation. More often than not, you'll find robust customer service offerings that you otherwise would've overlooked, and may not have used. For instance, a popular customer service option for most dedicated business internet plans is a complimentary maintenance or inspection service. Scheduling experts from your ISP to come out and have a look at the setup to ensure things are running smoothly can be a great way to safeguard against potential issues. But you've got to know that kind of service is available in order to take advantage of it!
Contact customer service first, not last.
The DIY mentality may be what you're used to, but it's not necessary when you're paying for premium business internet service. In order to make the most out of your ISP's customer service offerings, you'll have to get in touch with them! If there's a question you have, contact them. If something's not working, contact them. If you're concerned your speeds are being throttled, contact them! An ISP customer rep is trained to help customers with every aspect of their service, and all you have to do is reach out. In many cases, trying to fix or troubleshoot things yourself could void a warranty or make it harder for the ISP to fix if there's an issue later on. Our suggestion? When in doubt, turn to the provider!
Make sure customer service knows your company well.
If you use a larger internet service provider, this may be easier said than done, but smaller, local internet services providers love to get to know their customers. When you become familiar with the customer service team assisting with your business internet, you'll often be the first to know about deals, specials, and additional service options. In some cases, you may also indirectly get better service or more robust answers and solutions for your questions and concerns down the line. Customer service men and women are people first, and getting to know them (and making sure they know you) is a great way to ensure your needs are met and you remain well taken care of as a client.
Making the most out of the internet service you have revolves around taking advantage of resources like customer service. Start leaning on ISP customer service for your business more often, and see how much easier and more efficient your internet service can be!